What Would You Do: Is the Customer Always Right?
â€œThe customer is always right,â€ the saying goes. But is that always true? Consider the following two scenarios, both of which I witnessed while on vacation last week:
- A customer ordered an appetizer of crab dip which came with a side of large fried pita chips to dunk in the dip. The customer complained that the pita chips were chewy and stale, and asked for a fresh batch. The server complied, and a few minutes later a new appetizer was delivered with apologies.
- A customer ordered a drink from a restaurant’s specialty drink menu. When the drink came, however, the customer didn’t like it. When the server returned to check on the table, the customer stated her dislike of the drink to the server who proceeded to ask if she would like something else instead. An alternate drink was ordered, and the first one was removed from the table.
In the first scenario, the quality of the food is sub par, and the customer is simply asking to get the item the way it was meant to be served. In the second scenario, however, the drink may well have been prepared exactly as intended, the customer simply didn’t like the product.
Image courtesy of imagerymajestic / FreeDigitalPhotos.net
I witnessed both of these situations because they happened to my wife. I’m not much for confrontation. In the first scenario I would have just eaten the chips and chalked it up to, â€œnot the best crab dip I’ve ever had.â€ For the second scenario I would have slammed the drink and taken note to not order that specific drink again. This sort of thing happens occasionally, as my wife likes to try specialty drinks when visiting new restaurants. I typically just take the unwanted drink and she orders something different. But in this case, I was driving and guzzling alcohol wasn’t a good idea.
So how about it, Clever Friends, is the customer always right? Should a customer be allowed to return a drink, or any food item, simply because they don’t like it?
Brought to you courtesy of Brock