Over the fourth of July weekend, my wife and I took a vacation with some friends to the great city of Chicago, staying at a Hyatt Regency downtown. One might think I would have chosen a different hotel based upon my last experience, but another member of our party made the reservation so I sucked it up. At least I knew what to expect this time.
During the check in process, one of the receptionists asked if we wanted to upgrade to a room with a view for $20 a night. All three couples in our group agreed to the upgrade, unfortunately they were unable to get us all right next to each other. Not thinking it was really a big deal, we headed to our rooms.
Once inside our hotel room, my wife instantly opened our curtains revealing an angled view between buildings of the Chicago River, Navy Pier, and Lake Michigan. Personally, I thought it was pretty cool, but my wife was dissatisfied. She became even more unhappy with our view when we visited the room of another couple in our group and saw their view. Because they were located a little further over, their view was straight down the river.
It really was a spectacular view.
Two days later when we checked out, the receptionist asked the obligatory question to ensure everything was satisfactory. My wife stated that everything with the room was great, but had she seen ahead of time the view we were given for the $20 per night upgrade, we wouldn’t have done it. Additionally, our friends’ room was set up slightly differently to accentuate the view, making it the focus point of the room. She said it very nicely, and didn’t really expect any action since we did stay in the room, and it wasn’t like we had a view of a brick wall.
â€œI’ve gone ahead and taken that $40 charge off for you,â€ he said to her surprise.
This specific instance wasn’t really about saving money. If that were the objective we wouldn’t have upgraded to begin with. But it’s all about being satisfied with what you pay for. If you pay $20 extra per night for a room with a view, you should be happy with the view you get.
My wife wasn’t satsified, and as usual, we didn’t pay for it.
Have you ever asked for a hotel charge to be removed because you weren’t happy with the service? Did it work?