The blinking light on our phone base signaled there was a message waiting in our voice mail system. The message was from Oriental Trader, stating their records indicated we made a large order about this time year, and if we were planning on placing an order soon they would give us a code for 5% off and free shipping. I jotted the code down, as my wife was indeed preparing to send in an order for some decorations for a party we have coming up soon.
Some things came up, we got busy, and it was over a week before my wife got back to the order. Unfortunately, when she tried to use the code, a message in bright red told my wife that the offer had expired.
When she requested I bring her a phone, I knew exactly what was coming.
She dialed up Oriental Trader, and explained what had happened. They transferred her to the customer relations department, where she repeated the story. Within a few minutes, she had a new code re-instating the offer of 5% off and free shipping.
The 5% off saved us $10 off her $200 order, but the biggest savings came with the free shipping. Normally the order would have cost $23 to ship to our home, but because of a simple phone call it was free.
A short phone call saved us $33 off a purchase my wife was going to make anyway.
When it comes to saving money, my wife sincerely believes that no coupon ever expires, sales really don’t end, and it never hurts to try to attempt negotiating the price.
The worst they can say is, â€œNo.â€
Oriental Trader magazines usually get a quick look through, and then tossed in the garbage. But because of their great customer service and their willingness to treat repeat customers right, they’ve earned my respect, and my future business.
Image courtesy of Stuart Miles at FreeDigitalPhotos.net
Have you ever asked for a new coupon after the one you had expired? Did you get it?