My wife was excited when she opened her sound bar this morning. Being a technology kind of guy I almost felt like it was a present for me, too. Unfortunately, I ran into a little bit of a snag as I opened the box and started to hook things up.
The remote control for my wife’s new sound bar was missing.
I know that the remote didn’t get lost in the Christmas morning shuffle because I waited until everything was cleaned up and put away before I even opened the sound bar box. I even double checked the sticker on the box to make sure that it didn’t state the remote was missing. I was able to get it all connected and working, and could use a learning function to make my universal remote work with it.
I have a couple of options:
- Keep it : I could just keep the sound bar without the remote. I have the majority of remote functionality programmed to my universal remote. This requires no additional effort or cost on my part, but I don’t have the remote that should have came with it.
- Call The Manufacturer : In the Q&A section of the product on the manufacturer’s website a customer stated they had lost their remote and inquired how they could get a new one. A representative gave them a number to call to provide a name and address and a new one would be sent to them. This would require a phone call, and after some amount of time I would have the remote assuming they would also agree to send me a new remote free of charge.
- Return it : I could take it back to Best Buy, but what happens at that point is unknown. Will they order me a new one, giving me a brand new item at the open box price? Will they tell me that I just bought the product, â€œas is?â€ This may require me to box the item back up and return it to the store, and potentially be without the sound bar for some time.
I’m definitely doing something, so option #1 is out. I don’t feel like boxing up the item and braving the madness that is going shopping the day after Christmas, so I’m putting #3 on the shelf as well.
Tomorrow I’ll be calling the manufacturer to inquire having a new remote sent to me.
I’ll see how that phone call pans out before I decide what to do next. I’ve hit an issue with purchasing an open box item, but I won’t let that deter me from doing it again. The savings potential still seems worth the possibility of having to deal with something like this again.
How about you, Clever Friends? Have you ever had a problem with an open box item? What did you do about it?
Brought to you courtesy of Brock