I barely got in the front door from running errands before I heard my wife trying to tell me something from the kitchen. She was asking if I still had the itemized receipt from dinner the night before, because she was sure we had overpaid.
We had been out of town and went out for dinner. The server was very frantic, and made us feel rushed. The restaurant was quite busy, and she was more interested in speed than the customer experience. We had used a coupon for a free appetizer, but by the time we were done eating our meal we were in no mood for dessert. I left cash, including a tip that represented our experience, and we walked out the door.
While I was running errands, something clicked inside my wife’s head. She found the restaurant’s website, and reviewed the menu and the prices of the items we ordered. The amounts just didn’t add up.
Remembering how much our bill had been, my wife thought we had overpaid.
I quickly located the itemized receipt on my bedroom dresser and began going over the items. The receipt include our two entrees and two drinks, but it also included the $8.99 for the appetizer.
The server had not deducted the amount for the free appetizer.
Under normal circumstances I check the itemized receipt for accuracy before paying the bill. But given our less than spectacular experience, I was in a hurry to just get out of the restaurant and didn’t look over the bill. That inaction cost me the price of the free appetizer. The ironic thing is that coupon was the main reason we selected that particular restaurant.
While this mistake occurred when our service and experience wasn’t great, it can happen any time. Everybody makes mistakes from time to time. Before paying your restaurant bill, check your itemized bill for accuracy. Dining out can be expensive, don’t pay even more than you’re supposed to.
Do you check your restaurant bill for accuracy? Have you ever found a mistake?
Brought to you courtesy of Brock
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