My family and I recently flew to Austin, Texas to visit some inlaws. As I was booking my the flights, my wife was poking around on her iPad and instructed me to pay for the Delta Comfort Plus upgrade. For $19.50 a person, we would get the following amenities:
- Premium Snacks
- Dedicated overhead storage for carry-on luggage
- Premium Entertainment
- Free Drinks
On the surface the upgrade sounded as if it may be worth the cost. I paid the extra $58.50 each way ($117 total) for the upgrade. But when the day arrived for us to fly to Austin, would I find that the upgrade was worth the money?
The standard snacks available for free was a small bag of pretzels. With Delta Comfort Plus we were able to pick from a basket that contained things like bananas, Belvita Breakfast Biscuits, cookies, and other name brand snacks.
Verdict: The snacks were better, but certainly nothing to get excited about.
Dedicated Carry-on Luggage Storage
I placed our carry-on pieces into the storage above our seats, but it certainly wasn’t dedicated just for the use of people who paid extra.
Verdict: There was no value here, as there was no dedicated space.
When the beverage cart came around, my wife ordered a coffee with Bailey’s. It was complementary as per our upgrade, but that was the opportunity she had to get a beverage.
Verdict: Maybe if we would have asked the airline attendant for more it would have been provided, but we were expecting to have more opportunities to take advantage of this perk.
To access the entertainment system on the airplane, I had to connect my own device to the wifi, install the ap, and then I could stream from a list of movies and shows. Most were free to everyone, however there were some shows that were listed as free to Delta Comfort Plus customers. All I had to do was enter my name and my seat number. Unfortunately, when I followed the directions, it said it was unable to verify my identification. No premium entertainment for me. Although it would have only cost $1 to watch the show I had selected.
Verdict : The cost to view a show was a whole $1. But I couldn’t even save that dollar because the system couldn’t figure out who I was.
In exchange for the $57 we paid for three tickets upgraded to Delta Comfort Plus we received a Banana, some breakfast biscuits, and a shot of Bailey’s Irish Cream.
Delta’s Comfort Plus is a complete ripoff.
Have you purchased an airline upgrade only to be disappointed? Have you ever upgraded to Delta’s Comfort Plus? What was your experience?
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