We were at Bed, Bath, and Beyond over the weekend to buy some pillows. They had some in stock that were similar to pillows we’d owned for several years and were in need of replacement. When we walked in the front door, however, my wife saw something that immediately changed the focus of our visit to the store.
Just inside the store was a patio furniture set consisting of two deep seating chairs, a glass end table, as well as a propane fire pit. Ever since we scrapped the idea of a backyard fire pit a few weeks ago, my wife has been looking for new furniture for our patio. She had rekindled (no pun in tended) the idea of having a propane fire table which would give off some heat, but also give us the esthetic pleasure of sitting by a fire.
We added up the price of our potential patio upgrade:
- 2 sets of 2 chairs and an end table: $399 x2 = $798
- Fire Table: $249
- Outdoor bar: $249
- Outdoor beverage cooler: $199
My wife had 3 coupons in her hand that would give us 20% off a single item each, not enough to get 20% off each item. My wife being unsatisfied with that discount, asked to talk to a manager. She explained what we were contemplating buying, and asked if they would be wiling to work with us, and give us a little extra discount. I shook my head, almost embarrassed because I didn’t think there was any way they would reduce the price any further than the 20% coupons we had.
To my surprise, the manager asked us to give her a few minutes while she worked some numbers.
When she came back, she told us:
- She would give us $300 off the entire purchase
- She would then apply a flat 20% off the balance.
Here’s what our bill then looked like:
- $1495 – $300 = $1195 after initial discount
- $1195 x 0x80% = $956 after 20% discount
Our total represented a 36% discount from the original price!
I’ve written about Bed, Bath, and Beyond before. They allow the use of multiple coupons at once, and I was pleasantly surprised by their gift wrapping table. But, their willingness to give us an extra couple hundred dollars off a large purchase blew me away. I know that my wife’s power of persuasion is second to none, but I have a feeling this had more to do with the value that Bed, Bath, and Beyond puts on their customers.
Image courtesy of photostock at FreeDigitalPhotos.net
Have you ever received a big discount when you didn’t expect it?
Brought to you courtesy of Brock