Finances & Money

The Top Five Customer Complaints of Vistaprint Negative Reviews

When it comes to printing business cards, posters, brochures, or other promotional items, most people are drawn to Vistaprint. There’s a good reason for this as they have grown tremendously in their time, providing small businesses with printing services. When a company serves as many customers as they do, it’s inevitable that there are going to be some problems. These problems lead to Vistaprint negative reviews. While most Vistaprint reviews are positive, around 14% of them are negative. Here’s a look at the most common Vistaprint complaints and how to avoid them.

Business Cards Aren’t Legible

One Vistaprint negative review mentions that the business cards were in a poor resolution so the information wasn’t legible. It takes a lot of work to put together a great business card so it would no doubt be disappointing to discover that they weren’t readable. The main reason for this problem is that people don’t consider how their designs will look when turned into a 3.5-by2-inch card.

If a logo is going to contain some small bit of type, then it’s better for the type to be too big than too small so it shows up properly when scaled down. White paper stock is best for business cards as well. Don’t forget that images should be 300+ dpi with clear text. Doing this should eliminate this problem.

Colors Look Different

It’s almost impossible to visualize what colors will look like after printing. This is because printers mix colors differently than computers. Colors on a computer screen are RGB. This means they are made by combining red, green, and blue. Printers work using CMYK, meaning that they create colors using cyan, magenta, yellow, and black.

Some colors look basically the same using any system, but there are some colors – such as green and orange – that look very different with CMYK. Get the most out of printing by using an online color convertor to get the right CMYK values and complete your project using CMYK rather than RGB.

The Border is Off-Center

This is another common problem caused by using custom designs. If a design reaches to the edge of the paper then it needs bleeds to be spaced properly. Many printers include bleed, trim, and margin measurements. It’s important to meet them to ensure a design prints properly. Many Vistaprint negative reviews could have been avoided if customers made proper use of the free design templates.

The Paper is Flimsy

The nature and purpose of the project are what will determine the kind of paper necessary for the job. Thin stock paper may be cheaper, but some designs need paper with a little more weight to them. Heavier paper is generally better, and many bad reviews could have been avoided if people had been willing to pay a little extra for the right paper.

The Design Comes out Blurry

The resolution of an image must be incredibly high in order to ensure that it is printed properly. Some online images look good at 72 PPI (pixels-per-inch) but the reality is that printed goods must be at least 300 DPI (dots-per-inch) to come out properly. Anything less than this comes out blurry.


While some Vistaprint users no doubt have legitimate gripes, there are many people who could have avoided their problem with proper preparation. Use a high resolution image and take advantage of the tools Vistaprint offers to avoid these common complaints.


About the author

Susan Paige

Leave a Comment