Image courtesy of Stuart Miles at FreeDigitalPhotos.net My wife hung up the phone and declared, “I am getting my hair colored for free today.†She had that smirky smile on her face that beamed of, “I did it again.†I smiled back, waiting … [Read more...] about Is There A Statute Of Limitations On Complaining?
My wife doesn’t accept a bad customer experience. She’s going to get what she paid for, and if she believes she’s been deprived from the value she deserves in any way, shape, or form, somebody is going to hear about it. This usually results … [Read more...] about Customer Service: A Little Kindness Goes A Long Way
My son is your typical high school sophomore. Social and peer pressure tells him that the brand name of his sports equipment, and where he buys his clothes and other products he uses matters. As an adult I know better, but as a kid I was the same … [Read more...] about The Night My Son Discovered Generic Soda
I was in the liquor store over the weekend picking up some adult beverages when I came across the picture above in the display cooler. On the left is a six pack of 12 ounce cans, and on the right a six pack of 16 ounce cans. The fact that they … [Read more...] about Financial Head Scratchers: Always Buy More Beer
There’s a challenge going on within the Kernin household, and I want to let all of you Clever friends in on it, and get your thoughts as to who’s going to win. If I win, it would mean we don’t have to shell out close to $150 to replace a small … [Read more...] about Money Saving Challenge: Clean it or Buy New?!?
“The customer is always right,†the saying goes. But is that always true? Consider the following two scenarios, both of which I witnessed while on vacation last week: A customer ordered an appetizer of crab dip which came with a side of large … [Read more...] about What Would You Do: Is the Customer Always Right?
