I want to play a game with you today. I'm a big proponent of voting with my spending dollars. If a business treats me right, I keep spending my money there. If they treat me badly, I take my money elsewhere. I'm going to tell you two … [Read more...] about Customer Service: A Tale Of Two Stores
My dad doesn't talk much during my weekly phone calls with my parents, but he does pop on the line every now and then to get the abbreviated version of what's going on. On one particular night as the conversation with my mom was winding down I heard … [Read more...] about FREE Software That Can Save You Headaches and Money
Image courtesy of Stuart Miles at FreeDigitalPhotos.net My wife hung up the phone and declared, “I am getting my hair colored for free today.†She had that smirky smile on her face that beamed of, “I did it again.†I smiled back, waiting … [Read more...] about Is There A Statute Of Limitations On Complaining?
While we were lifting weights on Thursday my fifteen year old son surprised me with the following question: “Dad, can I get a debit card?†Image courtesy of stockimages at FreeDigitalPhotos.net He went on to explain his request. He … [Read more...] about Should My Teenager Get A Debit Card?
My wife doesn’t accept a bad customer experience. She’s going to get what she paid for, and if she believes she’s been deprived from the value she deserves in any way, shape, or form, somebody is going to hear about it. This usually results … [Read more...] about Customer Service: A Little Kindness Goes A Long Way
It happens to me frequently. I pull out a loaf of bread, or what's left of a gallon of milk only to find the expiration date has passed. I visually inspect whatever it is I'm holding, then give it a good sniff. If it passes those two tests, what I do … [Read more...] about Would You Buy Expired Food To Save Money?
