Customer service is a huge deal to me, and I put my money where the service is. I spend my money, even sometimes going out of my way, at places that treat their customers right. I also have a very long memory when it comes to businesses that have … [Read more...] about Would You Take Your Business Elsewhere After Bad Customer Service?
Many businesses ask for your feedback. Just in the last week I've received requests to answer survey questions from a pizza place and my cell phone provider. Some companies even offer an incentive to fill out the survey such as a free appetizer or … [Read more...] about It Pays To Complain
Experiences can drive our shopping and spending choices as consumers. Customer service is at the top of my list of important attributes for retailers to retain my business. Great customer service will keep me coming back for more, while … [Read more...] about Customer Service Shout Out: Dairy Queen and Flapdoodles
Image courtesy of Stuart Miles at FreeDigitalPhotos.net My wife loves her electric blanket. She naps under it during cold winter Sunday afternoons while I shake my fist at televised football games, and she snuggles under it while we watch our … [Read more...] about The Unbelievable Return Policy At Costco
Image courtesy of Stuart Miles at FreeDigitalPhotos.net Good customer service, integrity and transparency in dealing with customers are important to me. If a company treats me right, they get my loyalty and my continued business. AT&T has been … [Read more...] about AT&T Deceptive With Data Plan Promotion
I want to play a game with you today. I'm a big proponent of voting with my spending dollars. If a business treats me right, I keep spending my money there. If they treat me badly, I take my money elsewhere. I'm going to tell you two … [Read more...] about Customer Service: A Tale Of Two Stores