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Customer Is Always Right

What Would You Do?

What Would You Do: Is the Customer Always Right?

April 7, 2014
By Brock Kernin
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“The customer is always right,” the saying goes. But is that always true? Consider the following two scenarios, both of which I witnessed while on vacation last week: A customer ordered an appetizer of crab dip which came with a side of large … [Read more...] about What Would You Do: Is the Customer Always Right?

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