I had an experience last week that I want to share and have you give me your thoughts. I was surprised at what happened, but I was even more surprised to watch my wife, whoâ€™s always looking to get the best price on everything, willingly … [Read more...] about What Would You Do? The Increasing Hotel Room Rate Edition
What Would You Do?
I pulled into the parking spot and jogged to the front door of my favorite chicken wing restaurant to pick up a to go order. The cashier smiled, made friendly small talk and took my order from the window. She then swiped my debit card and laid the … [Read more...] about What Is The Correct Tipping Etiquette For Take Out?
I recently wrote a post diving into the question, â€œIs the customer always right?â€ Many of the comments revolved around how businesses will generally do what it takes (within reason) to make the customer happy with hopes of gaining returning … [Read more...] about My New Grill, and Why Is Customer Service So Hard?
â€œThe customer is always right,â€ the saying goes. But is that always true? Consider the following two scenarios, both of which I witnessed while on vacation last week: A customer ordered an appetizer of crab dip which came with a side of large … [Read more...] about What Would You Do: Is the Customer Always Right?
It started out as a joke almost twenty years ago while my now wife and I were still in college. Her mom would come to the city where we were attending school, and take us both out for lunch or dinner just to catch up on how we were doing. Since we … [Read more...] about How a Trip to the Bathroom 20 Years Ago Means I Never Pay For Dinner With My Mother-In-Law Again
Five inches of fresh snow, followed by wind gusts up to 50mph meant we weren't going anywhere. Together with the other families we were on a midwinter vacation with, we shelled out the money for another night's stay at the hotel. When we … [Read more...] about Stuck In a Snow Storm – What Would You Do?